Delivery and Returns
DELIVERY
For orders placed before 12 noon (GMT) on a business day, Luxury Artisan aims to ship the same day, subject to stock availability. Any orders placed after 12 noon (GMT) will be shipped the following business day. For orders placed at the weekend, shipment will take place on the following Monday(except on bank holidays).
Delivery is by UPS or DHL courier (or Royal Mail Special or Recorded Delivery for lower value items)
All deliveries require a signature.
For a complete list of countries that we deliver to, and the estimated delivery time and cost, please see the "See all delivery rates" in the "Delivery and Returns" section of each product page.
Location: UK (Mainland)
Cost: £5
Delivery time: Next Business Day*
* For products stocked in the UK; wallets, gloves, belts, accessories, key holders, cufflinks and stationery, delivery is the next business day, subject to stock availability. For products that will be shipped directly to you from Italy; mainly bags and some accessories, please allow 3 to 5 business days for delivery.
For the following delivery locations please email rupert@luxuryartisan.com for an accurate delivery cost :
Channel Islands, Scottish Highlands, Islands of Scotland, Isle of Man, Isle of Wight and Scilly Isles
Location: EUROPE (EU & non-EU)
Cost: £15
Delivery time: 3 to 5 Business Days
Next day delivery is available on request. Please email rupert@luxuryartisan.com for an accurate cost.
Location: NORTH AMERICA (includes Canada)
Cost: £20
Delivery time: 3 to 5 Business Days
For all other countries on the US continent, please see the "See all delivery rates" on the "Delivery and Returns" section of each product page
Location: REST OF THE WORLD (includes Japan, Hong Kong, Asia, Australia, MiddleEast & Africa)
Cost: £25
Delivery time: 4 to 6 Business Days
IMPORT DUTIES & TAXES
Luxury Artisan offers Tax-Free shopping for non-EU customers. The 20% UK VAT is automatically deducted at the checkout.
For non-EU customers, import duties and taxes may be charged by Customs once the parcel reaches its destination country. These charges are the responsibility of the recipient of the parcel, and must be paid by them. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary from country to country.
The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees, should they refuse to accept a parcel due to import duties or taxes.
RETURNS
FREE Returns from the UK
Luxury Artisan will refund your purchase in full, net of the delivery charge, within 30 days of the shipment date, if you are dissatisfied with the goods, for whatever reason.
Please return the goods in their original packaging.
Address the package to:-
Luxury Artisan Limited
10 The Street
Leighterton
Gloucestershire
GL8 8UN
UK
If you want to return a product please email rupert@luxuryartisan.com with your name, order number and reason for return. Luxury Artisan will then advise the method of return delivery, which will be free of charge to you.
Once the goods have been checked as being in the original packaging and undamaged, the refund will be made directly on to your payment card. It may take several days for the refund to show on to your credit card.
RETURNS FROM OUTSIDE THE UK
All returns from outside the UK are at the customers’ expense.
Please return the goods in their original packaging, and send to:-
Luxury Artisan Limited
10 The Street
Leighterton
Gloucestershire
GL8 8UN
UK
If you want to return a product please email rupert@luxuryartisan.com with your name, order number and reason for return.
Please ensure that the goods are fully insured to the retail value, and sent by secure post (equivalent to registered post in the UK, where a signature is required on receipt).
Once the goods have been received by Luxury Artisan, and are checked to be in order, your full refund, net of the delivery cost, will be processed back on to your payment card. It may take several days for the payment to show on your credit card.
